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Orders may be taken from us through our website, and once an order is received we will send you an acknowledgement email. This email is not an acceptance of your order. Order acceptance occurs at the moment an order confirmation email is sent to your email address, including shipping and delivery details, and is considered the point that a transaction becomes binding.  

We accept most major credit and debit cards and offer payment through established gateways such as Stripe, PayPal, Klarna and Google Pay. All prices include VAT at the prevailing rate, with shipping and delivery charges added to the final order total at the checkout phase. Orders must be paid for in full before acceptance.

We take all reasonable care to ensure the price of the product(s) is correct, but there may be instances when this is not the case and products are incorrectly priced. If a product’s correct price at your order date is higher than the price stated to you, we will contact you for instructions before we accept your order. If we accept and process an order where a pricing error is obvious, unmistakable and could reasonably have been recognised by you as mispriced, we may terminate the order, refund any sums you have paid and require the return of any such goods provided to you. 

In the case of unauthorised card usage, VirCru reserves the right to cancel an order without reason and will not be liable for the failed delivery of products. We reserve the right to refuse service to anyone for any reason at any time.